What is a cookie?
A cookie is a small data file which is downloaded to your computer or mobile device when you visit a website. When you return to a previously visited website – or visit a website that uses the same cookies – that website will recognise these cookies and therefore your device.
Cookies perform essential functions, like letting you navigate between pages efficiently, remembering your site preferences and generally improving your browsing experience.
Our commitment to you
We recognise that your privacy is important. Our policies and procedures are designed to comply with the Data Protection Act 1998 and we therefore give you our commitment to process any personal information you share with us with your absolute privacy in mind.
Any personal information you give to us will always be processed in accordance with the UK Data Protection Act 1998. We will only use the personal information you provide to deliver the services you have requested, or for our lawful, disclosed purposes. We will not make your personal details available outside of our group without your consent, unless obliged by law.
We will never sell or rent your name or personal information to any third party without your permission. We never sell or rent any mailing list that we may maintain.
Information we collect via this website and how we use it
Once collected, personal information may be stored manually or electronically.
If false or inaccurate information is given to us and we suspect identity fraud, we will record this and may also pass this information to fraud prevention agencies and other organisations involved in crime and fraud prevention.
By using our website, you agree that we may use the information we collect for these purposes.
When you voluntarily choose to provide personal details to us via this website.
Personal information will be treated as confidential by us and held in accordance with the Data Protection Act 1998. You agree that such personal information may be used to provide you with details of services and products in writing, by email or by telephone.
Cookies collect information about your use of the website, including things like your connection speed, details of your operating system, the time and duration of your visit and your IP address. This website may automatically track certain information about you in the course of you using this website, such as your IP address and browser identification.
The information collected by cookies enables us to understand the use of our site, including the identity and number of visitors we have, the pages viewed per session, time exposed to particular pages etc. This in turn helps us to provide you with a better experience, since we can evaluate the level of interest in the content of our website and tailor it accordingly.
Please visit www.allaboutcookies.org to discover how to disable and delete cookies.
To help us improve our services, we may record or monitor phone calls”
Differences between first and third party cookies
Cookies may be set by the site you are visiting or by another site prior to or during your visit. These are known as first and third party cookies.
First party cookies belong to the website domain that appears in the browser address bar. In our case this will be www.tsb.co.uk and we may set these cookies when you visit in order that we can recognise you when you return.
Third-party cookies belong to website domains different from the one shown in the address bar. Some web pages can feature content from third-party domains (such as banner ads). This is why you might sometimes see a TSB ad on pages you visit after coming to our site. Other sites may also set cookies on your device during a visit to our site. These sites will be an approved partner of ours, such as sites which allow web chat sessions or surveys.
Differences between session and persistent cookies
There are two types of cookies placed during a website visit. These are called session and persistent cookies.
Session cookies are set at the start of a visit and remain active only while that visit continues. They primarily support navigation through the site as they remember which pages you have been on and what interactions you may have had with the site already (e.g. putting items in a shopping basket). These cookies are normally deleted automatically when you close your browser.
Persistent cookies are set during a first visit to a site but will carry an expiry date or time. This cookie will remain on your device until either you clear your cookies or the expiry is reached. They can be used for analytical purposes to track visits over time, for example we could see how many people visited a particular page and then came back to view it again later.
Neither of these types of cookies is used to collect or share personal information.
How to control which cookies are used/set on your devices
When you visit the site for the first time, or if you visit after clearing your cookies, you may see this pop-up on the page:
TSB and Cookies
This cookie notice allows you to either accept all cookies and continue with your visit or click on More Information to change your cookies settings.
When you click on More Information you will see our Privacy Manager:
The privacy manager allows you to set your acceptance for three of the four cookie categories. Remember that Strictly Necessary cookies cannot be switched off as to do so would prevent you from using the site effectively.
You can visit the privacy manager tool at any time by clicking on this link.
Change settings from within your browser
Our privacy manager makes it easy for you to enable and disable all TSB cookies but won’t stop all cookies from other websites being set. To do this you may change your settings from within your browser.
The instructions for these vary from browser to browser and they may change from time to time as new versions are released.
Here are some links to instructions for the most common browsers:
Microsoft Internet Explorer
For other browsers, try searching for “managing cookies in (browser name)”.